Languages at Fairgreen International School - FAQ

F.A.Q

1.What is the price of the course? How many classes are supposed to be done in a year?

The fee is calculated and fixed for an academic year for 36 weeks - it´s 5400 AED (for 2 classes a week) or 2700 AED (for 1 class per week). The number of classes can vary from year to year; however, the annual price remains the same.

2.When can a new batch start?

A group can start once there are 2-3 inquiries of matching age, level, convenient schedule. In case we do not get at least 2 participants at the start of semester 2, the batch will be dissolved.

3.How is the payment taken?

The payment is taken by semesters (twice a year).

For students signing up at the beginning of the school year it is split into 2 equal parts (2700 AED each for 2 classes per week or 1350 AED each for 1 class per week).

The 1st installment is to be done before the 1st session. The 2nd one - by the start of semester 2 (first class in January). Kindly note all the fees are non-refundable.

4.Can a student join in the middle of the course?

Yes. For students who join in the middle of the course we deduct the classes they missed (75 AED per 60min session) by the 1st session attended from the annual price.

For example, in case a student is joining a group doing 2 classes per week after 5 sessions were done, the payment will be calculated and taken in the following way:

2700-75*5=2325AED for semester 1

2700AED – for semester 2

Total price: 5025AED

If a student is joining a group from the second semester or later we check how many classes he missed. For example, it´s 25 classes, then the payment will be calculated in the following way:

Total price:

5400-75*25=3525AED for the whole year taken at once.

5.Are the classes during school holidays included in the price?

The course goes in line with the school academic calendar. The classes during school midterm, winter and spring breaks are not included in the annual price. Ramadan period is included in the fee.

6.Where can I make the payment?

The payment is to be done directly to us. You can either complete it online by card or through bank transfer.

7.Do you offer make-up classes for the classes missed due to the kid being sick/personal reasons/school events/force majeure?

In such cases make-up classes are not offered. The annual fee was initially calculated considering the possibility of such cancellations, therefore the price of our classes is considerably less, compared to the market prices.

In case of class cancellation from our side, we will offer a make-up session/credit to the next semester/year for you.

8.What happens if the batch gets dissolved from semester 2 due to not reaching min number of participants?

For those students who have paid for the whole year we can make a refund or offer a credit note (for the remaining classes).

For those students who have paid for semester 1 only no refunds are offered.

9.Are there siblings discounts?

We are offering 10% discount for families with 3 kids attending our group classes.

• What shall a student bring to class?
• What if my child (his class) is put on quarantine and he can not attend the offline class?

All necessary materials shall be provided by us. The students are requested to bring 2 notebooks and stationary. Sometimes a teacher asks to bring A4 folders to store print-outs, you will be advised on the same after several lessons.

You can ask the office to connect the kid to the class online. Kindly do the same well in advance so that the teacher could bring a laptop and arrange a meeting.

Unfortunately, no make-up sessions/credit notes can be offered. In case the whole group was quarantined we can either cancel the lesson and offer a make-up session or run the class online.

Important notes

Learning process, materials

• We are striving to keep the same teacher throughout the whole course. However in exceptional cases we reserve the right to replace a teacher.
• We kindly ask you to make sure your child is doing homework (if any) and does not miss classes as it will affect the outcome of the course. If you haven´t received homework in Whatsapp chat/email and the kid does not have notes on the same, please contact us.
• If you wish to get some feedback on your child's performance please do not hesitate to contact us. Normally the teachers are preparing students´reports at the end of each term.
• Please let us know if you wish to focus on certain things during the course, get less/more homework, etc.
• The parents are not allowed to attend the class in order to keep the students´ attention. Exceptions can be made for kids under 5 years old for no more than 15 min.
• Other students can join group classes for trial sessions in the middle of the course, however only those who fit (according to the teacher) will be accepted to proceed in the same group.
• We are using Zoom for online classes. Once you are registered for the course you will get a link, login and password.
• In case a student does not connect to the class and the teacher informs us on the same in due time we do our best to reach the parents. However kindly note we do not oblige ourselves to remind about the class and ask to connect once its started.
• In case the teacher is using a certain book during the lessons you can ask the office to print a copy for your child free of charge. Once ready you will need to pick up the book from Knowledge village, block 19, office S02
• Please note our working hours Sat-Thu 9am-8pm
• Kindly note all the messages we receive in Whatsapp are marked as Read on default (however it does not mean we actually read them). There might be a delay in getting a reply in Whatsapp due to the large number of messages, please feel free to drop a call in Whatsapp to bring attention (971529444577, 971521203278)
• For urgent matters please call the office 043839210

Online classes

• We are using Zoom for online classes. Once you are registered for the course you will get a link, login and password.
• In case a student does not connect to the class and the teacher informs us on the same in due time we do our best to reach the parents. However kindly note we do not oblige ourselves to remind about the class and ask to connect once its started.
• In case the teacher is using a certain book during the lessons you can ask the office to print a copy for your child free of charge. Once ready you will need to pick up the book from Knowledge village, block 19, office S02

Communication

• Please note our working hours Sat-Thu 9am-8pm
• Kindly note all the messages we receive in Whatsapp are marked as Read on default (however it does not mean we actually read them). There might be a delay in getting a reply in Whatsapp due to the large number of messages, please feel free to drop a call in Whatsapp to bring attention (971529444577, 971521203278)
• For urgent matters please call the office 043839210